SHIPPING

COVID-19 Shipping Update

Due to the current COVID-19 situation, unavoidable delays are being experienced with regards to sourcing and shipping some orders. As present, standard shipping and express shipping delivery times are experiencing some delays. We appreciate your understanding and patience as we attempt to get your order to you as quickly as possible.

 

Shipping on orders over $100 – FREE*

Tuff Ryderz offers customers free shipping on most standard orders over $100 Australia wide. Please note there are some exclusions to our ‘free shipping’ offer, as detailed below:

  • Bulky Items: Items that are marked as “Bulky” are classed as too big and/or too heavy to qualify for free shipping and will incur a bulky freight charge.

  • Crazy sales: Tuff Ryderz prides itself on offering its customers the lowest prices, often close to cost price. In some instances that we offer crazy low sale prices, a flat rate charge will apply.

Flat Rate Shipping on orders under $100 – $12.00*

For orders under $100.00, we offer a flat rate shipping fee of $12 for Australia wide postage.

International Shipping

At present, Tuff Ryderz only ships to Australian postal addresses. If you would like to have an order shipped internationally, please contact the Tuff Ryderz team at sales@tuffryderz.com.au before placing your order to organise a quote. We are unable to ship outside of Australia without prior arrangement.

In Store Collection – FREE

Please note, Tuff Ryderz does not offer a 'click and collect' service. In order for us to provide great prices to our customers, stock is sourced from various locations so may not be available in store at Tuff Ryderz HQ immediately. If you are located in Brisbane and opt for an in-store collection at checkout, a member of the team will call you to confirm when your order will be ready for collection.

Please note, photo ID will be required upon collection of your order.

Dangerous Goods
Tuff Ryderz is unable to ship items that are considered to be ‘dangerous goods’. These include some sprays and cleaners, oils and batteries. If you purchase an itemed deemed a dangerous good, we will be in contact to organise in store pick up or an alternative solution for you.

 

Online Stock

Tuff Ryderz makes every attempt to ensure the stock displayed on our website is available for distribution, however occasionally this may not be the case. Prices, special offers and availability of stock are subject to change without notice. Delivery times may be subject to the availability of stock from our suppliers, with delivery times potentially needing to be extended if there is a delay in receiving stock.

Shipping of items

In most cases, orders containing multiple items will be combined into one delivery. In some instances however, customers may receive multiple deliveries.

 

Changing or cancelling an order

It is possible to change or cancel your order, however Tuff Ryderz will need to be notified immediately to avoid the order being dispatched. Please contact us as soon as possible with any necessary modifications or cancellations.